General Terms and Conditions

1. Acceptance and Language

Using our website or services signifies your acceptance of the Terms. If you do not agree, you must not create an account or use our services. The English version of the Terms is binding; translations are for convenience only. You confirm your English proficiency is sufficient to understand these Terms. We provide services through a secure, encrypted network.

2. Regulatory and Age Restrictions

You must be at least 18 and of legal gambling age in your jurisdiction to use our services. It is your responsibility to ensure online gambling is legal where you reside. Residents of Excluded Jurisdictions (e.g., Afghanistan, China, United States) cannot open accounts or deposit funds. We may update this list without notice, and you must check it regularly. Some game providers may impose additional territorial restrictions.

3. Account Creation and Management

To access full functionality, you must register a personal account using your true name. Only one account per person, household, phone number, email, or IP address is permitted. Duplicate accounts may be closed, with all actions, promotions, and winnings voided. You must keep your login credentials confidential and are responsible for all account activity. Selling, transferring, or acquiring accounts is prohibited. Update your account details promptly and request closure by emailing [email protected]. Accounts with balances or pending withdrawals may have funds voided upon closure.

4. Your Warranties

By opening an account, you confirm you:

• Act on your own behalf.
• Are a law-abiding citizen without gambling addiction.
• Provide accurate, updated information.
• Accept potential financial losses.
• Use legally obtained funds and valid payment methods.
• Will not collude with others or engage in fraudulent activities.

5. Identity Verification (KYC)

We may request documents (e.g., certified ID, proof of residence, payment method details) to verify your identity, age, or funds’ source. Provide these within 30 days, or we may withhold payments or close your account. Verification typically takes 10 days but may require additional time or checks. We may use third-party services for verification, as per our Privacy Policy.

6. Deposits and Withdrawals

Financial transactions are processed by us or designated third parties. Deposits and withdrawals must use payment methods in your name, subject to provider rules. Account balances are not insured or interest-bearing. We may deduct fines or dues from your balance and reserve the right to set deposit limits. Refunds are rare, considered within 24 hours of a transaction, and require identity verification within 30 days. Withdrawals follow monthly limits based on VIP status (e.g., €7,000–€20,000/month) and require a minimum 1x wager of deposits. We may cancel withdrawals for suspected fraud and process payments via alternative methods if needed. Funds are held in separate client accounts for protection in case of insolvency.

7. Bonuses and Promotions

We offer bonuses like free spins or loyalty points, subject to specific terms. Bonuses are limited to one per person or household and may be denied at our discretion. Excluded Jurisdictions and certain countries (e.g., Armenia, Tunisia) are ineligible. Wagering requirements (e.g., 40x for casino bonuses, 30 days for sports bonuses) must be met within specified periods, or bonuses and winnings are voided. No-deposit bonuses have a €80 withdrawal cap. Prohibited activities, like low-risk betting or exploiting software bugs, may result in voided bonuses and account closure. Game contributions to wagering vary (e.g., slots 100%, live games 10%).

8. Betting and Gambling

Verify bet details before placement, as bets cannot be canceled once confirmed. Game outcomes are determined by a Random Number Generator, with server records prevailing. We are not liable for gambling-related losses, and our decisions on bets or winnings are final.

9. Fraud and Improper Use

Using the website for non-entertainment purposes, fraud, cheating, collusion, or illegal activities is prohibited. Such actions may lead to account suspension, closure, voided winnings, and reporting to authorities. We may review your betting activity and take action if we suspect abuse.

10. Liability

You use our services at your own risk. We are not liable for losses due to errors, fraud, account decisions, or external factors like internet issues. Our liability is limited to direct consequences of our actions, excluding indirect losses like lost profits.

11. Website Changes

We may update the Terms at any time, effective from the stated date. Continued use after changes implies acceptance. Check the Terms regularly.

12. Notices

We communicate electronically via website messages or email to [email protected]. Ensure your contact details are accurate. Correspondence is deemed received within 5 business days.

13. Complaints

Contact [email protected] for complaints. Escalate unresolved issues to [email protected] with your account details and a detailed explanation. We aim to respond within 10 days, though complex cases may take longer. External dispute resolution options are available if needed.

14. Sports Betting Rules

Bets are accepted per sport-specific rules (e.g., football bets cover 90 minutes plus injury time). Minimum bet is €1, with maximums varying by sport. We may refuse or cancel bets, void bets placed after an event’s outcome is known, or void bets with insufficient funds. Results are based on official sources, and errors may lead to re-settlement or voiding. Dead heat rules apply for tied outcomes.

15. Gamification and Shop

Players earn Coins through deposits, bets, or tournaments, which can be exchanged in the Shop for bonuses, free spins, or free bets. Bonuses require a 40x wager within 10 days, with a 5x cap on withdrawals. Free spins and free bets have similar restrictions. Weekly and one-time challenges reward Coins for completing tasks in Casino or Sports sections.